# Reschedule

<div class="sticky-spacer" id="bkmrk-"><div class="sticky-wrapper is-sticky" id="bkmrk--1"><div id="bkmrk--2"></div></div></div>## Rescheduling a Call

To reschedule a Call, you can click the 'Reschedule' button on the Detail View of a Call which has been defined as Outbound and Planned.

[![image.png](https://docs.kiyocrm.com/uploads/images/gallery/2025-05/scaled-1680-/FsVimage.png)](https://docs.kiyocrm.com/uploads/images/gallery/2025-05/FsVimage.png)

## Defining the Details

Clicking the Reschedule button will produce a pop up or dialogue box up. This enables users to set the date and time for the rescheduled Call.

[![image.png](https://docs.kiyocrm.com/uploads/images/gallery/2025-05/scaled-1680-/6gQimage.png)](https://docs.kiyocrm.com/uploads/images/gallery/2025-05/6gQimage.png)

You can also select a reason for the incomplete/unsuccessful Call from the drop-down list. Once the details have been defined, click the **'Save'** button to save the Call.

[![image.png](https://docs.kiyocrm.com/uploads/images/gallery/2025-05/scaled-1680-/d89image.png)](https://docs.kiyocrm.com/uploads/images/gallery/2025-05/d89image.png)

## Tracking History

Once Saved, the Call is rescheduled for the new date and time. you can view all Call Reschedule history by clicking the **'Reschedule'** tab on the Calls Detail View.

[![image.png](https://docs.kiyocrm.com/uploads/images/gallery/2025-05/scaled-1680-/hHjimage.png)](https://docs.kiyocrm.com/uploads/images/gallery/2025-05/hHjimage.png)

## Altering Reasons Dropdown

System Administrator users can edit the reasons available in the Reschedule pop-up using the drop-down editor. The drop-down list used is called 'call\_reschedule\_dom'.

## Summary

In this chapter we have covered the functionality of the advanced modules. These modules have a very specific purpose - enabling users to improve processes and efficiently report on and manage data.

In the next chapter, we will cover some third-party modules which are part of the KiyoCRM product. These third-party modules provide additional functionality to you such as teams and location mapping.