# Templates

Templates in Kiyowap are pre-approved WhatsApp message formats used for sending consistent and compliant communication to customers. They support text, media, headers, footers, and interactive buttons, and are required for messaging users.

## Create New Templates

The **Templates** section in KiyoWAP allows users to manage WhatsApp Business-approved message templates for bulk campaigns and automated responses.

This page allows users to design and configure new WhatsApp message templates for use in marketing or communication workflows. Users can:

- **Enter Template Name** and **Language Code**
- Select a **Category** (e.g., Marketing)
- Add an optional **Header** (text, image, video, or document)
- Write the **Body Text** (main message content with optional variables)
- Add an optional **Footer**
- Include **Interactive Buttons** (Quick Reply, Phone Number, Copy Code, URL, etc.)
- **Preview** the template live on the right panel
- Finalize the setup by clicking the **Submit** button

It also includes a link to manage templates on Meta and guidance for formatting and template compliance.

[![image.png](https://docs.kiyocrm.com/uploads/images/gallery/2025-06/scaled-1680-/nSOimage.png)](https://docs.kiyocrm.com/uploads/images/gallery/2025-06/nSOimage.png)

[![image.png](https://docs.kiyocrm.com/uploads/images/gallery/2025-06/scaled-1680-/GF0image.png)](https://docs.kiyocrm.com/uploads/images/gallery/2025-06/GF0image.png)

## List view Page

Pre-designed WhatsApp messages that require Meta approval before use. Once approved, their status is shown as **Approved**, allowing you to send them to customers.

In List view page, there are some links below:

[![image.png](https://docs.kiyocrm.com/uploads/images/gallery/2025-06/scaled-1680-/WkAimage.png)](https://docs.kiyocrm.com/uploads/images/gallery/2025-06/WkAimage.png)

### Sync WhatsApp Templates

This feature allows you to fetch and update the latest approved WhatsApp templates from Meta into Kiyowap, ensuring your template list is always up-to-date.

### Manage Templates on Meta

Redirects you to the Meta Business Manager where you can create, edit, and submit WhatsApp message templates for approval before using them in Kiyowap.

## Actions

[![image.png](https://docs.kiyocrm.com/uploads/images/gallery/2025-06/scaled-1680-/nuCimage.png)](https://docs.kiyocrm.com/uploads/images/gallery/2025-06/nuCimage.png)

You can **create a campaign** using a selected template, **preview** the content before sending, **edit** the template if changes are needed, or **delete** it if no longer required.