# WhatsApp Chat

The WhatsApp Chat module in Kiyowap is a unified inbox to manage and track customer conversations efficiently. You can access the WhatsApp chat from side menu. It includes:

- **Tabs (All, Mine, Unassigned, Others)**:
    
    
    - **All** – View all active chats.
    - **Mine** – Shows chats assigned to the logged-in user.
    - **Unassigned** – Displays chats not yet assigned to any team member.
    - **Others** – View chats assigned to other team members.
- **Conversation Panel**: Real-time chat view with contact avatars, message time, and search/filter by label.
- **Message Window**: Shows full message history; reply allowed only if the customer messages back first (as per WhatsApp session rules).
- **Contact Info Sidebar**: View/edit contact details like name, phone, email, and language.
- **Assign Team Member**: Assign or reassign chats to users for follow-up.
- **Labels/Tags**: Add tags to organize and track conversations.
- **Message Composer**: Send messages and access rich features like attachments and quick replies.

This module streamlines customer communication and improves collaboration among support or sales teams.

## QR Code 

The QR Code feature in Kiyowap allows businesses to generate WhatsApp QR codes that customers can scan to instantly start a chat. It helps streamline customer engagement, support, and lead generation without the need to manually share contact numbers.

**Key Uses:**

- Easy customer onboarding through scan-to-chat
- Place on websites, posters, packaging, or digital ads
- Connect directly with assigned agents or campaigns

## Message Log

The Message Log provides a detailed history of all WhatsApp messages sent and received through the platform. It helps in tracking communication, verifying delivery status, and auditing conversations.

**Key Details Include:**

- Timestamp of each message
- Sender and recipient info
- Message content (text/media)
- Delivery, read, and failed statuses
- Filters for date range, status, and contacts

This log ensures full transparency and control over your WhatsApp communication.