1.6 Troubleshooting

This enhancement is only available in KiyoCRM from version 7.11 onwards.

In order to make the troubleshooting process easier for the Elasticsearch extension, a separate file is used to offer very verbose and dedicated logging:  search_index.log. This is mostly because the indexing procedures are run in the background, where they are hard to debug. Logging calls get redirected to the standard logging, filtered with the configured logging level.

In addition to checking the logs, you could try running the search or the indexing from the command-line using the the command line tools. Given the verbosity of the console output, this should surely help to narrow down the issue.

Finally, enabling enabling developer mode  in the admin settings, will provide a clear exception page if the error happens at some point during the search process.