Bugs
Use this module to describe and track Bugs. When creating a Bug record, you can describe in more detail the problem that caused cases and describe possible ways to fix it in Knowledge Base.
The described Bugs can be absolutely anything: they can be tied to both the version (model) of a tangible product, and the release of the next version of the software. A user with administrative access has the ability to change the list of available versions. After describing the Bug, you can associate it with the request (in the form of viewing using the subpanel of the Application), and with the available version of the product (directly in the Bug editing form).
Note: By default, this module is hidden; to display it you need to contact you're a user with administrative access.
You can create a description of the Bug either directly in the system or import the description from a text file.
Bug Description
-
In the module menu, select Report Bug .
-
On the Bug description page, complete the following fields.:
- Subject: Enter the name (short description) of the Bug.
-
- Priority: From the drop-down list, select a priority that reflects the urgency of solving the problem.
-
- Status: From the drop-down list, select the status option.
-
- Type: From the drop-down list, select the type: Bug or feature.
-
- Source: From the drop-down list, select the source of Bug detection.
-
- Category: From the drop-down list, select the category to which this Bug may be related.
-
Report a bug
-
Click the button Save to save the entered information; press the button Cancel to return to the list of calls or meetings without saving the entered information. After saving the description of the Bug, you can associate it with new or existing cases, Contacts or Companies.
Bugs List View Actions
