WhatsApp Chat

The WhatsApp Chat module in Kiyowap is a unified inbox to manage and track customer conversations efficiently. It includes:

• Tabs (All, Mine, Unassigned, Others):

  • All – View all active chats.

  • Mine – Shows chats assigned to the logged-in user.

  • Unassigned – Displays chats not yet assigned to any team member.

  • Others – View chats assigned to other team members.

• Conversation Panel: Real-time chat view with contact avatars, message time, and search/filter by label.

• Message Window: Shows full message history; reply allowed only if the customer messages back first (as per WhatsApp session rules).

• Contact Info Sidebar: View/edit contact details like name, phone, email, and language.

• Assign Team Member: Assign or reassign chats to users for follow-up.

• Labels/Tags: Add tags to organize and track conversations.

• Message Composer: Send messages and access rich features like attachments and quick replies.

This module streamlines customer communication and improves collaboration among support or sales teams.