Campaigns

To send personalized WhatsApp messages to selected contact groups using pre-approved templates and scheduled timing.

Access Campaigns from the side menu and click on Create Campaign.

🔹Step 1: Choose Template & Personalize Message

Template

Choose the Template or you can click Change to select a pre-approved WhatsApp template.
Displays template name, language, and category.

Header

Select a document (e.g., invoice or receipt) to attach.
Fill in the value for {{Header Document Name}} if required.

Body

Fill out dynamic variables like {{1}}, {{2}}, etc.
Use the dropdowns or manually type values to personalize.

Message Preview

Shows a live preview of the message based on variable inputs.

🔹 Step 2: Contacts and Schedule

Campaign Title

Enter a name for internal tracking (e.g., “Order Receipt – June”).

Target Contacts

Select a contact group from saved lists.
Optional: Toggle to restrict by Language Code (sends only to users matching the template’s language).

Schedule

Choose Now to send immediately or toggle for future scheduling.
Scheduling disables immediate send and opens date/time selectors.

Send using Phone Number

Pick the sending WhatsApp number (useful for multi-number setups).

✅ Final Step

Click Schedule Campaign to confirm and send/schedule your campaign.

On the Create Campaign page in KiyoWAP:

Manage Campaigns: Redirects you to view, edit, or monitor all your previously created WhatsApp campaigns.
Sync WhatsApp Templates: Updates your template list by syncing with approved templates from WhatsApp Business Manager, ensuring the latest versions are available for use.'

Campaigns List View

In List view page, there are two main tabs: Active and Archive. The Active tab displays currently running or completed campaigns, while the Archive tab holds older campaigns that have been manually archived for record-keeping.

Each campaign is listed in a table format showing key details including the campaign title, associated message template, number of contacts targeted, creation time, and scheduled send time. The status column indicates whether the campaign has been executed or is pending.

Two main actions are available for each campaign:

Campaign Dashboard: Opens a detailed view with performance metrics and analytics.
Archive: Moves the campaign to the archive tab for future reference without cluttering the active list.

Additional features include a search box to quickly locate campaigns by title or keyword, and an entries dropdown to control how many campaigns are shown per page. A “Create New Campaign” button is also provided in the top-right corner, allowing users to easily initiate new WhatsApp marketing campaigns.

This dashboard ensures efficient tracking, management, and analysis of WhatsApp outreach efforts from a single interface.